OFFICE HOURS
Recreation Center: 240 Commerce Drive, Grayslake
Monday – Thursday: 8:30am – 7:30pm
Friday: 8:30am – 5:00pm
Saturday: 9:00am – 12:00pm

HOW TO REGISTER
MAIL-IN
Fill out the registration form in the back of the brochure or download it from the website.  Payments may be made by check or credit card.  Checks should be made payable to Grayslake Park District.  If paying by credit card, include the complete card number, expiration date and signature.  All waivers must be signed.
Mail To: Grayslake Park District
Attn: Registration
240 Commerce Drive
Grayslake, IL 60030

FAX
Fill out the registration form in the back of the brochure or download one from the web site.  All faxed registrations must be paid with a credit card.  Be sure to include the complete card number, expiration date and signature.  Please sign all waivers.
Fax To: (847) 223-6386

DROP-OFF
Fill out the registration form in the back of the brochure or pick one up at the Administrative office.  Include proper payment.  Place registration form and payment in a sealed envelope and drop it in the mail slot at the administration building.  If during office hours, bring it to the registration desk inside the administrative building.

Sorry, no telephone registrations are accepted.

MINIMUM / MAXIMUM
A maximum number is also listed to ensure quality instruction. The Grayslake Park District reserves the right to adjust max/min’s on programs/events when deemed necessary. Classes may be combined and times modified to facilitate better programs.

GRANT-IN-AID PROGRAM
The Park District recognizes that there are people in the community who are often unable to participate in recreation programs due to economic hardships.  The District has established a recreation program financial assistance fund to assist families in the community.  Grant-In-Aid applications are available at the Recreation Center, 240 Commerce Drive.  For further information, contact the Park District at (847) 223-7529.  Applications must be filled out completely before it can be processed.  All requests will remain confidential.
Donations
Donations are being accepted for this program. Individuals, groups and businesses can get involved in this wonderful program by making monetary contributions. Individuals signing up for park district programs can add on a donation to their registration form. Businesses and groups can contribute by sending in the amount of their choice to the Grayslake Park District. All funds received will be used only for the Grant-In-Aid Program.

NON-DISCRIMINATION POLICY
As the Grayslake Park District has received federal financial assistance in the form of Land Water Conservation assistance, the U.S. Department of the Interior, under Title VI of the Civil Rights Act of 1964, prohibits discrimination on the basis of race, color, national origin, age or handicap.
If you believe that you have been subjected to discrimination in any program, activity or facility, or you desire further information regarding Title VI, please write to:
Office for Equal Opportunity
U.S. Department of the Interior
Washington, D.C. 20240

RESIDENT / NONRESIDENT (Res / Nonres)
Facilities and programs are partially subsidized through taxes by resident of the Grayslake Park District. The resident fee is the first one listed. Non-residents pay the second amount listed.

SATISFACTION GUARANTEE POLICY
We are committed to providing our participants with high quality leisure programs. Our residents and participants are very important to us and we feel you deserve quality at all times. We are confident that our leisure programs provide high quality so we are backing it with a policy called “Satisfaction Guarantee”. Our promise and policy is as follows: The Park District’s promise is that you will be satisfied with the quality of our leisure programs in which you participate or you will receive a full refund of fees you have paid for that program. The policy and refund process is simple. All we request is that you must attend at least one class and if you are not satisfied with the quality of our instruction, that you take a brief moment of your time to come in and complete and return our “Satisfaction Guarantee” refund form prior to the third class. Your input on the refund form is very valuable as it will allow us to focus on where improvement is needed.
The Satisfaction Guarantee refund forms are available at the Recreation Center. Upon receiving your completed form by the third class, we will process a full refund of your paid fees provided YOU ONLY ATTENDED THE FIRST CLASS. Attending two or more classes, all refunds will be pro-rated as to how many classes have been held in the program session.
THIS POLICY APPLIES TO LEISURE PROGRAMS ONLY! A leisure program is defined as a program where Park District personnel teach activities or skills over a period of three or more weeks. Satisfaction Guarantee policy does not apply to special events, trips, contractual programs, conflicts with scheduling, make up classes, weather related causes or any other cause not within the control of the Park District.

CONTRACTORS
In order to provide a wide range of recreational programs, the Grayslake Park District uses contractors as a means of providing experts in a variety of areas.  Although we strive to offer top notch programs, there may be times when the contractors do not meet our expectations.  In these instances, we hope you will keep us informed of your satisfaction with programs offered. When we use outside contractors for our programs, the class description will reflect that.

BEHAVIOR POLICY
Participants are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make park district programs safe and enjoyable for all participants. Additional rules may be developed for particular programs and athletic leagues as deemed necessary by staff.
Participants shall:
1. Show respect to all participants and staff, take direction from staff
2. Refrain from using abusive or foul language.
3. Refrain from causing bodily harm to self, other participants or staff.
4. Show respect for equipment, supplies and facilities.

A positive approach will be used regarding discipline. Staff will periodically review rules with participants during the program session. If inappropriate behavior occurs, prompt resolution will be sought specific to each individual situation. The park district reserves the right to dismiss a participant whose behavior endangers the safety of himself / herself or others.

SPECIAL RECREATION ASSOCIATION OF CENTRAL LAKE COUNTY (SRACLC)
SRACLC is dedicated to meeting the recreational needs of people with physical, mental and emotional disabilities. SRACLC is located at 290 Oakwood Road in Vernon Hills. To meet the needs of people with disabilities who choose to participate in a park district setting, the professional staff at SRACLC can assist participants and parents with the inclusion process. Follow registration guidelines and note special needs and/or accommodations so the plan of action can be completed in a timely manner. If you would like more information about the inclusion process, contact SRACLC at (847) 816-4866

AMERICAN WITH DISABILITIES ACT
Americans with Disabilities Act of 1991 (Public Law 101-336) was adopted by Congress for the purpose of eliminating discrimination against individuals with disabilities. The act directed the Department of Justice to prepare and publish rules of implementation. The final rule was published on July 26, 1991 (28 C.F.R. Part 45) which set the standards for implementing the Act. The Act prohibits exclusion of qualified individuals with a disability from services, programs or activities of any state or local government which includes park districts as of January 26, 1992. Individuals with concerns or questions should contact the Park District at (847) 223-7529.

PHOTO POLICY
Frequently, Park District staff may videotape or photograph participants enrolled in programs, classes, events or enjoying park facilities. These photographs are for Park District publications, flyers, brochures and future recreation materials or cable programs. All photos and videos taken on Park District property are for Park District use and become its sole property.

PROGRAM REFUNDS
Individuals submitting a request for a refund will be eligible to receive a refund provided the request meets one of the criteria below:
* Prior to the registration deadline a 100% refund is given, less a $5 Administrative processing fee. Registration deadline is 2 weeks prior to the start of the program.
*After the registration deadline and prior to the first day of class a 75% refund is given. Less a $5 Administrative processing fee.
*After the first class meeting of a recreation program, no refunds will be given. Unless it’s a medical reason and then a pro-rated refund will be issued, less a $5 Administrative processing fee. A doctor’s note must be present.
*Programs that are cancelled by the Park District, participants will receive a 100% refund.
Please note: All refunds that are for $10 or less will ONLY be granted a credit on their household account that can be used towards another park district program. A check will not be issued.

SUMMER CAMP REFUNDS
* If a refund request is made prior to the registration deadline, a full refund, less a $5.00 service charge per camp per child is granted.
* If a refund request is made after the registration deadline, prior to the first day of camp, a 75% refund is granted, less a $5.00 service charge per child per camp.
* NO refunds are granted once camp begins unless it’s a medical reason and then a pro-rated refund will be issued, less a $5.00 service charge.  A doctor’s note must be present.
All refund requests must be made in writing.  Refund request forms are available at the Recreation Center or online under the Forms Tab at the top.

RETURNED CHECK CHARGE
Any check that is deposited and returned by the bank for any reason will result in an additional $10 charge.