Policies & Ordinances
Park Code Use Ordinance
The Park Code Use Ordinance regulates the use of the parks and property owned or controlled by the Grayslake Community Park District.
Satisfaction Guarantee Policy
We are committed to providing our participants with high quality leisure programs. Our residents and participants are very important to us and we feel you deserve quality at all times. We are confident that our leisure programs provide high quality so we are backing it with a policy called “Satisfaction Guarantee.” Our promise and policy is as follows: The Park District’s promise is that you will be satisfied with the quality of our leisure programs in which you participate or you will receive a full refund of fees you have paid for that program. The policy and refund process is simple. All we request is that you must attend at least one class and if you are not satisfied with the quality of the instruction, that you take a brief moment of your time to complete the Refund Form prior to the third class. Your input on the Refund Form is very valuable as it will allow us to focus on where improvement is needed.
Refund Forms are available at the Recreation Center and on the Forms page. When you submit your completed form by the third class session, we will process a full refund of your paid fees provided you only attended the first class. If you attended two or more classes, all refunds will be prorated as to how many classes have been held in the program session.
This policy applies to leisure programs only. A leisure program is defined as a program where Park District personnel teach activities or skills over a period of three or more weeks. Satisfaction Guarantee policy does not apply to special events, trips, contractual programs, conflicts with scheduling, make up classes, weather related causes or any other cause not within the control of the Park District.
Individuals submitting a request for a refund will be eligible to receive a refund provided the request meets one of the criteria below:
- Prior to the registration deadline a 100% refund is given (less a $5 administrative processing fee). Registration deadline is one week prior to the start of the program.
- After the registration deadline and prior to the first day of class a 75% refund is given (less a $5 administrative processing fee).
- After the first class meeting of a recreation program, no refunds will be given unless it’s a medical reason. If it is a medical reason, a doctor’s note must be provided and a pro-rated refund will be issued (less a $5 administrative processing fee).
- When programs are cancelled by the Park District, participants will receive a 100% refund.
Please note: All refunds that for $10 or less will only be granted as a credit to your household account that can be used towards another Park District program. A check will not be issued.
Participants are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make Park District programs safe and enjoyable for all participants. Additional rules may be developed for particular programs and athletic leagues as deemed necessary by staff. Participants shall:
- Show respect to all participants and staff, take direction from staff.
- Refrain from using abusive or foul language.
- Refrain from causing bodily harm to self, other participants or staff.
- Show respect for equipment, supplies and facilities.
A positive approach will be used regarding discipline. Staff will periodically review rules with participants during the program session. If inappropriate behavior occurs, prompt resolution will be sought specific to each individual situation. The Park District reserves the right to dismiss a participant whose behavior endangers the safety of himself/herself or others.
Photos and video footage are periodically taken of people participating in a Park District program or activity, attending a class or event, or using District facilities or property. Please be aware that by registering for a program or class, participating in an activity, attending an event, or using District facilities or property, you authorize the District to use these photos and video footage for promotional purposes in District publications, advertising, marketing materials, brochures, event flyers, social media (including Facebook, Instagram, and other social media sites operated by the District), and the District’s website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District.